FILE A CLAIM

Select the service with whom you’d like to file your claim below:

FEDEX:  You can file a claim by mail or fax, or save time by submitting it online. When you file online, you can request to receive periodic e-mail updates on the status of your claim. Plus, we’ll use information from your shipping record to pre-populate portions of your claim form. (The online option is currently available for FedEx Express and FedEx Ground US shipments only, excluding FedEx Ground C.O.D. claims)

FedEx

UPS:  Requests for Guaranteed Service Refunds (GSRs) can be made online at the UPS Billing Center (U.S. only). Requests can also be made by calling 1-800-PICK-UPS® (1-800-742-5877) and saying “Refund.” For details regarding the terms of UPS’s liability for packages that are lost or damaged, or for C.O.D. shipments for which you did not receive a payment, please see the UPS Tariff/Terms and Conditions of Service. For problems other than those listed above, please contact UPS by selecting the link below.

UPS

USPS DOMESTIC:  To get started with a domestic claim for a damaged, lost, or delayed shipment, sign into USPS.com or register for an account. Then, enter your item’s label (or tracking) number.

Not only will you be able to start your claim immediately, you’ll be able to check its status along the way.

USPS: Domestic

USPS INTERNATIONAL:  Because international claims require coordination with a foreign postal service, they’re handled differently than domestic claims.

Call our International Inquiry Center at 1-800-222-1811 to get started.

You’ll need to have the following information about your package…

  • the item number that appears on the bar code
  • names of the sender and recipient
  • addresses of the sender and recipient
  • the sender’s telephone number
  • date of the mailing

Then, once the damage or loss is confirmed, an information packet and claim form will be mailed to you.

USPS: International

DHL:  If your shipment failed to arrive, it is important that you contact customer service with an accurate description of the goods and their packaging as soon as possible. Our “found shipment centers” hold on to items that were not properly addressed or that became detached from their packaging. It is possible that they will be able to reunite you with your shipment. If this fails, please contact customer servicecontact customer service to file a report. Click here for the UK guide on filing DHL damage claims.

DHL

 

 

 
 

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